Exchange & Returns

Exchanges

If the size or style doesn’t work for you, contact us within 14 days of receiving your order.

We will help you find the best solution and, where possible, arrange an exchange.

Items must show no signs of use and be returned in their original condition with all tags attached.

Custom Tailoring

Most KRUTA pieces are made after your order is placed.

Items sewn individually to order or with customized parameters are not eligible for return under applicable law.

If you are unsure about the size or style, we will be happy to help you choose the best option before you place your order.

How to Request an Exchange

Email us at kruta.wear.veb@gmail.com or message us on Instagram Direct with your order number and a short description of the situation.

We will get back to you with further instructions.

Returns

A standard-tailoring item can be returned within 14 days of receiving your order. The item must be unused, in its original condition, and with all tags attached. Return shipping costs are paid by the customer.

Refunds

Once we receive and inspect the item and confirm it meets the return conditions, we will issue a refund via your original payment method.

Return shipping costs are covered by the customer unless the return is due to a manufacturing defect.

If You Received a Defective Item

We carefully inspect every piece before shipping, but if you discover a manufacturing defect, please let us know as soon as possible.

We will arrange a replacement or offer a full refund after reviewing the situation.